I called one of your advisor on the 18th of Dec2015, to report my lost phone.now my insurance need some proof of when i contact virgin mobile,proof of usage and to black list the phone,unfortunately your customer advisor are unable to assist me over the phone.so I was told to come on here. Need help very urgent pls. Thanks
I have checked with someone I know in the insurance ( saurian) . The insurance shouldn't need proof of usage or the data you lost the phone?
Is it an external insurance or bank / home insurance cover?
It's only Virgin-supplied insurance that shouldn't need proof of usage. All other insurers will ask for it. This is to stop someone buying a damaged phone on eBay, insuring it, then claiming for the damage.
Insurers should really know that mobile virtual network operators such as Virgin are unable to provide proof of usage tied to the IMEI - not unless the MVNO supplied the actual handset. They are quick to take your money but only tell you when you make a claim that you're possibly not covered.
Doesn't really help the OP though does it - he needs proof of usage for his insurer for the reason outlined by Gorf - it is perfectly reasonable.
It is also perfectly reasonable and advisable for a customer to look around for the best insurance deal - certainly at one time the VM insurance excess charge was ridiculously high (apologies if this has since been adjusted).
While it is appreciated that you post as an individual with a commendable desire to help I can only suggest that you are in a unique position to inform the OP of how the necessary proof of usage can be obtained in a straightforward response.
Previous similar posts have been dealt with by means of evasion and confusion.
I'm really sorry that you've had so much trouble with your insurance. I want to do all I can to help.
Our team will be able to blacklist the phone with no issue at all. However, I'm afraid that we're unable to provide proof of usage on our side. We can only provide a calls record that can be obtainable in your bill.
How are you getting on with this currently? Let me know as soon as you can.