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Nate21
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Lost my Sim

I lost my Sim abroad when I was traveling.

Is there any other way of retrieving my old number again on another sim?
I have already ordered a new virgin sim but I wanted my old number back, is it possible?

FYI, I didn't have the Pac-code for my old virgin sim.

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Superuser
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Re: Lost my Sim


Nate21 wrote:

I lost my Sim abroad when I was traveling.

Is there any other way of retrieving my old number again on another sim?
I have already ordered a new virgin sim but I wanted my old number back, is it possible?

FYI, I didn't have the Pac-code for my old virgin sim.


Ring 0345 600 0789, when asked for security questions, quote the relevant account details to pass DPA. Your old SIM's pac code etc will all be on file on VM's system. They'll be able to send you out a replacement SIM with your old number on it and cancel out the old lost SIM. Any mobile phone company can and does do it, I've done it numerous times with my mobile phone company of choice - O2.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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