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norwichuser
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Loss of phone service on travelling to Greece

I forgot to set up roaming before I left the UK, and now have no service so can't contact the help desk. I am in Greece and all I have is emergency calls from Cosmote. Can someone advise please?

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Superuser
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Re: Loss of phone service on travelling to Greece

Hi norwichuser,

 

log into your Virgin Mobile account then click on  the "Plan and device" tab.

Go to "Manage my services" > "Roaming" needs to be set to ON & "International call barring" needs to be set to OFF

If not, make it so by moving the "switch" (click the other side of the rectangular box/switch).

 

Allow time for your account to update if you have to make a change to the settings.
(Virgin advise that this may take upto 24 or even longer from abroad Smiley Sad).

Then reboot your phone by turning it off & on again.
(I would periodically just keep trying it).

 

AlexKid :-)

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