I forgot to set up roaming before I left the UK, and now have no service so can't contact the help desk. I am in Greece and all I have is emergency calls from Cosmote. Can someone advise please?
log into your Virgin Mobile account then click on the "Plan and device" tab.
Go to "Manage my services" > "Roaming" needs to be set to ON & "International call barring" needs to be set to OFF
If not, make it so by moving the "switch" (click the other side of the rectangular box/switch).
Allow time for your account to update if you have to make a change to the settings.(Virgin advise that this may take upto 24 or even longer from abroad ).
Then reboot your phone by turning it off & on again.(I would periodically just keep trying it).
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.