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janie08
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Loss of Mobile Service

I live in the BS6 area and was told by a representative that the mast in our area was down and that I should switch my mobile network to 2G until the mast has been fixed on 27th March.  So on the 27th I put my network back the 2G/3G network and I still had no bars on my phone.  Called back on Monday evening as was advised to do so if there was no change and I had a representative, who was most unhelpful, telling me I needed a new SIM card.  Advised him it was not the SIM and asked him to advise me if he is now saying it is nothing to do with the mast and to check my notes on the history which he then found that this had been noted then told me to wait another 24 hours.  When I am away from home the service is excellent so it is definitely not the SIM.  They seem to think sending a new SIM solves all the problems but this is not the case

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enlli
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Re: Loss of Mobile Service

Put your full postcode in here and see what comes up https://myaccount.ee.co.uk/networkchecker/checkservice


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enlli
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Re: Loss of Mobile Service

Put your full postcode in here and see what comes up https://myaccount.ee.co.uk/networkchecker/checkservice

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janie08
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Re: Loss of Mobile Service

Contacted EE they are going to monitor the network at my postcode and will get back to me.

I can confirm that I am able to pick up 3G/4G when I am at work in Weston Super Mare BS24 but as soon as I get home to BS6 and BS2 area I lose my reception and have to revert the Network to 2G. 

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