try this link: https://mobile.virginmedia.com/ecare/forgottenBoth
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.
Welcome to the community
Sorry to hear you're having issues getting logged in to your account.
Did you get a chance to take a look at the link to help you get things reset that AlexKid sent?
Keep us in the loop.
Mark YForum Team
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