Menu
Reply
  • 7
  • 0
  • 0
Cleopatra1066
Joining in
158 Views
Message 1 of 4
Flag for a moderator

Locked phone

I need my puk umber as have locked my phone

0 Kudos
Reply
  • 1.87K
  • 174
  • 338
J0hn
Super solver
153 Views
Message 2 of 4
Flag for a moderator

Re: Locked phone

OK the puk number is available on your web account pages

Or call0345 6000 789 from any phone 

0 Kudos
Reply
  • 3.82K
  • 895
  • 1.7K
Superuser
Superuser
134 Views
Message 3 of 4
Flag for a moderator

Re: Locked phone

Hi Cleopatra1066,

 

just to elaborate on J0hn's answer. If you're unsure where to look:

Log in to your Virgin Mobile account then click on the "Plan and device" tab.

Near the bottom of that page on the left you will see your PUK code.

Or as said phone up Smiley Happy

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos
Reply
  • 2.86K
  • 81
  • 125
Forum Team
Forum Team
114 Views
Message 4 of 4
Flag for a moderator

Re: Locked phone

Hi Cleopatra1066

Sorry to hear about the issues with being locked out of your phone due to the PIN code.

Did you manage to follow the advice given by J0hn and AlexKid and get the PUK code to unlock this?

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply