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Locked iphone 6s

I have an iphone 6s from Carphone Warehouse which I have been using a VM sim card in.  I'm now moving to ID network but the iphone says it's locked.

Phoned ID and they said to contact VM.

I phoned VM who told me they could only give me an unlock code for the Blackberry I originally had on contract from them from about 5 years ago.  Told me to do factory reset which hasn't worked.

Apple website says they don't unlock phones.

Carphone warehouse customer services closed at the moment - not sure if they can help.

Any suggestions please.


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