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budge712
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Locked handset Samsung S6

I do not remember my emergency password to unlock my handset. The handset does not recognise my finger print. Anybody got any solutions

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J0hn
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Re: Locked handset Samsung S6

Use your gmail account to unlock it,
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budge712
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Re: Locked handset Samsung S6

Using Android Device Manager, awaiting a call back from the Virgin tech guys. Cheers John

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J0hn
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Re: Locked handset Samsung S6

I suspect they will be of not much help unless you get an android geek
However all is not lost, there is a last resort

How to boot into Galaxy S6 recovery mode?
Step 1: Power off Galaxy S6. ...
Step 2: Wait 1-2 mins. ...
Step 3: Press and hold volume up +Home + Power buttons to enter recovery mode. ...
Step 4: Navigate through Galaxy S6 recovery mode. ...
Step 5: choose factory reset
Step 6: reboot your device
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Forum Team
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Re: Locked handset Samsung S6

Hi budge712, 

 

I'm sorry to hear about your problem with your Samsung S6. Thanks to J0hn for the great advice, i have also found a really useful link for {Find my Samsung}. You can use this to unlock your screen by using your Samsung memorable word if you have registered for this feature during the initial set up. 

 

Alternatively as a last result i would recommend a factory reset, which can be done using the buttons on the phone which J0hn has gracefully provided. 

 

Hope to hear from you soon,

 

Kelly