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KieranG
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Locked account

A few weeks ago I went to pay a bill online and I got my password wrong the first time and it gave me a message saying my account was locked. 'Your account is currently locked due to too many incorrect login attempts. Please wait for 10 minutes and try again.'

I waited 10 minutes and put the correct password in and it still wont let me log in. I recently tried to login again and even changed my password (again) but still the same window saying my account is locked appears. I have also tried logging in on different devices. 

My bill is well overdue and I am also overseas so do not have a phone that I can call Virgin on

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Forum Team
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Re: Locked account

Hi KieranG,

 

Welcome to the Community Forum. I'm sorry to hear that you aren't able to access your account because it's been locked.

 

I can have a look at this for you, but will need to take more information from you first, so I'll send you a private message. Just check the purple envelope at the top right of this screen.

 

Alternatively, you can go through to our WebChat team: Contact Us so that we can clear account security with you and get this sorted out for you.

 

Kind regards,


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Re: Locked account

Hi KieranG,

 

Just checking back with you as I haven't received a response yet regarding the problem you are having with accessing your online account.

 

If you are still having problems with this, please let me know and I can look into this further for you.

 

Thanks,


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