A few weeks ago I went to pay a bill online and I got my password wrong the first time and it gave me a message saying my account was locked. 'Your account is currently locked due to too many incorrect login attempts. Please wait for 10 minutes and try again.'
I waited 10 minutes and put the correct password in and it still wont let me log in. I recently tried to login again and even changed my password (again) but still the same window saying my account is locked appears. I have also tried logging in on different devices.
My bill is well overdue and I am also overseas so do not have a phone that I can call Virgin on