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Steve2493
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Lg g3 burn on screen

I have a lg g3 phone which has a burn mark on the right hand side of the screen . i have had it repaired twice and about 2 send it off 4 a third time . it is clearly a fault with this phone . so how many times do i have to keep sending the phone back 2 be repaired ?
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Steve2493
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Re: Lg g3 burn on screen

Yes been repaired twice by virgin tech team .
And about 2 be a third time and all they say is send it back and we will fix it as thats all they can do till lg say its a fault .
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Re: Lg g3 burn on screen

Hi steve2493,

 

Thanks for your reply.

 

I'd like to get this looked into for you.

 

I will send you a private message shortly (red envelope , top left hand side) to gather some further details from you.

 

Speak soon

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules



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Re: Lg g3 burn on screen

Hi Steve2493,

 

Welcome to the community and thanks for posting.

 

Sorry to hear your handset has developed a burn on the screen.

 

Was the handset repaired both times previously and did the repair team acknowledge the handset was at fault. If that is the case the mobile team have a means by which they can escalate this for you.

 

Let me know how it goes.

 

Speak soon

 

 

 

 

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Steve2493
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Re: Lg g3 burn on screen

Yes been repaired twice by virgin tech team .
And about 2 be a third time and all they say is send it back and we will fix it as thats all they can do till lg say its a fault .
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Re: Lg g3 burn on screen

Hi steve2493,

 

Thanks for your reply.

 

I'd like to get this looked into for you.

 

I will send you a private message shortly (red envelope , top left hand side) to gather some further details from you.

 

Speak soon

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Steve2493
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Re: Lg g3 burn on screen

Thank u stephen b
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