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Leaving Virgin Media

I have spoken to a VM representative on the phone and via web chat but I would like to email my official statement that I no longer want VM to be my supplier.   Is there an email address to do this?   I will need a returns note to send back my equipment.   Do I have to request this?   Also, I believe I have cancelled within the cooling off period (service connected 13/5 and subscription terminated 19/5) but the VM staff member I spoke to disagreed with this.   Is there a specific way of dealing with disputes like this?


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Re: Leaving Virgin Media

Hi Historytom,

Thanks for posting Smiley Happy

I'm afraid it's not possible to email us a cancellation request. This would need to be done over the phone with us.


With regards to your dispute, please give us a call on 789 or 0345 6000 789 and we'll get this sorted for you as soon as possible.

Please let me know if you have any further questions.



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