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Emmz24
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Lack of customer service

I've been trying all day to call customer service regarding my phone literally all day. The automated voice says and I quote 'your call will be answered in 1 minute' half hour later still no answer! Is this why customers are still with you because they can't ever get through? Beyond disappointed I just wanted to inform you of a customers recent passing. I'll leave it to others being given your customer service is beyond shocking
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Forum Team
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Re: Lack of customer service

Hi Emmz24,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you've had difficulties getting in touch with us when calling in to report a customer's recent passing. Please accept our condolences.

I'd like to look into this for you and see if I can get this sorted out for you. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

Kind regards,

Terri

Virgin Media Forum Team


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