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silverfox2
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LUMIA 3/4G Connection

I have a Lumia 640 windows phone which is supposed to pick up 3g,I am getting nothing,if I have not got a wireless connection I cannot use the internet.

On my SAMSUNG 4 I could pick up 4g anywhere.

If there is anyone out there who has an answer to this please let me know. 

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Forum Team
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Re: LUMIA 3/4G Connection

Hi silverfox2,

 

Thanks for taking the time to post. I apologise for not being able to get a 3G signal on your Lumia handset. I'll be sure to help you get it back.

 

Sorry about the delay getting back to you too. You posted this in the 'Networking and wireless' board so I've moved it to the 'Virgin Mobile' as it relates to 3G.

 

I've managed to locate your Virgin Media account. I can see we've had a few issues in and around the BS37 area which may explain why you're not getting a 3G signal. Could you please answer the following questions:-

 

Are you still having issues?

Can you make/receive texts and calls?

What data package do you have?

Is mobile data turned on?

Do you get a symbol on the screen at all?

 

Look forward to your response.

 

Thanks


Rich
Forum Team

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Message 2 of 6
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Re: LUMIA 3/4G Connection

Hi silverfox2,

 

Thanks for taking the time to post. I apologise for not being able to get a 3G signal on your Lumia handset. I'll be sure to help you get it back.

 

Sorry about the delay getting back to you too. You posted this in the 'Networking and wireless' board so I've moved it to the 'Virgin Mobile' as it relates to 3G.

 

I've managed to locate your Virgin Media account. I can see we've had a few issues in and around the BS37 area which may explain why you're not getting a 3G signal. Could you please answer the following questions:-

 

Are you still having issues?

Can you make/receive texts and calls?

What data package do you have?

Is mobile data turned on?

Do you get a symbol on the screen at all?

 

Look forward to your response.

 

Thanks


Rich
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silverfox2
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Message 3 of 6
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Re: LUMIA 3/4G Connection

Hi in answer to you questions,Yes I still have the same issue,yes I can send and receive texts and calls,I pay £8 for my Data Package,yes data is turned on,and no I do not get a symbol on my screen.

Hope this helps.

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enlli
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Message 4 of 6
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Re: LUMIA 3/4G Connection

There is no 4G on Virgin so that will not appear

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silverfox2
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Re: LUMIA 3/4G Connection

Hi,I have rechecked that I have got all the settings for getting 3/4g and I am now getting 3/4g,so I must have had something switched off,the symbol I am getting is an H.

Thanks for your help.

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Forum Team (Retired) Mat_H
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Re: LUMIA 3/4G Connection

Glad to hear that this is all sorted now Silverfox Smiley Happy

Please let me know if you need anything at all.

Thanks,
Mat


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