Menu
Reply
  • 6
  • 0
  • 1
carol1951
Tuning in
397 Views
Message 1 of 6
Flag for a moderator

LIVE CHAT ALWAYS BUSY

OK LIVE  CHAT  BUSY AGAIN  FOR 3RD  DAY, I  MIGHT  HAVE TO THINK  ABOUT  CHANGING  MY   PHONE  SERVICE,   as  it  looks  like  my  phone  has  been  hacked  someone  sending  picture  messages and im being  charged  for  them,  i  have  never  sent  picture  messages  from any  phone i  have  had , 

0 Kudos
Reply
  • 105
  • 8
  • 75
Shroko
Up to speed
394 Views
Message 2 of 6
Flag for a moderator

Re: LIVE CHAT ALWAYS BUSY

Hi Carol,

Don't expect to receive a quick reply from the VM team here either. Their too busy trying to placate their suffering customers.

Your best bet is to call the support line on 0345 454 1111.

0 Kudos
Reply
  • 3.84K
  • 902
  • 1.7K
Superuser
Superuser
381 Views
Message 3 of 6
Flag for a moderator

Re: LIVE CHAT ALWAYS BUSY


carol1951 wrote:

OK LIVE  CHAT  BUSY AGAIN  FOR 3RD  DAY, I  MIGHT  HAVE TO THINK  ABOUT  CHANGING  MY   PHONE  SERVICE,   as  it  looks  like  my  phone  has  been  hacked  someone  sending  picture  messages and im being  charged  for  them,  i  have  never  sent  picture  messages  from any  phone i  have  had , 


Hi carol1951,

 

do you recognise the number the picture messages have been sent to?

Is it one of your contacts? Have you sent them a text?

Sometimes your phone will convert an SMS (text message) into an MMS (picture message) if for instance it contains emoji or is over a certain number of characters in length.
You will then be charged for the MMS.

There are also other reasons, sending texts including attachments or multiple texts.

 

This is far more likely to have happened than your phone been hacked.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

 

 

  • 6
  • 0
  • 1
carol1951
Tuning in
354 Views
Message 4 of 6
Flag for a moderator

Re: LIVE CHAT ALWAYS BUSY

no  i  dont  recognise the  2 numbers  that  they are sent   too, and  quite  a few  text  messages  were  sent to the  same  numbers, at  times  i  would  not  be on my  phone, 

0 Kudos
Reply
  • 6
  • 0
  • 1
carol1951
Tuning in
343 Views
Message 5 of 6
Flag for a moderator

Re: LIVE CHAT ALWAYS BUSY

okay all sorted now... thanks for all your help ,,,
0 Kudos
Reply
  • 6
  • 0
  • 1
carol1951
Tuning in
343 Views
Message 6 of 6
Flag for a moderator

Re: LIVE CHAT ALWAYS BUSY

okay all sorted now... thanks for all your help ,,,
0 Kudos
Reply