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levjski
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LG G4 Battery Issues

I have an LG G4.  I like the phone but quickly falling out of love with it. 

 

Battery lasts a working day if I'm lucky.  I've had a new battery for it and I've had it in repair too.  I think it's to do with the Virgin Media WiFi buddy, it uses at least twice the amount of everything if not more but I can't disable the app or uninstall it.  I never use the app so as far as I'm concerned it's useless.

 

I need help with this as I really don't want to flash the firmware and at the moment I really don't want this phone...

 

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Forum Team (Retired) Mat_H
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Re: LG G4 Battery Issues

HI Levjksi,

 

Thanks for posting Smiley Happy

 

I'm really sorry that you're having some issues with the battery on the handset. I want to get this all sorted for you.

 

Did the app come pre-installed on the phone? Are you able to view your apps in the Play Store and try and un-install it from there?

 

Let me know how you get on with this.

 

Thanks,

Mat
 


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Re: LG G4 Battery Issues

Hi Levjski,

 

How are you getting on with the Battery issues on your phone?

 

I want to make sure we get this fixed to your satisfaction.

 

Please keep me updated on your progress.

 

Thanks,


Mat


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levjski
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Re: LG G4 Battery Issues

Hi sorry about such a long wait for a reply.  I didn't get an email to say someone had replied or if I did I missed it and only just thought about checking it.

 

The phone comes pre-installed and if I do a factory reset I get the same apps/results.  There was an uninstall button which I clicked and an app called "Simple Wifi" had taken over and I can't uninstall that. 

 

Today I've hardly used my phone at all and from taking it off charge 7am this morning it died at 5pm.  Occasionally I wake up in the morning to see that it hasn't even charged to 90% and this is after being on charge for at least 7 - 8 hours.

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Re: LG G4 Battery Issues

Hi levjski,

 

Thanks for coming back to me Smiley Happy 

 

I want to get this sorted for you. We may need to factory reset the phone. Do you have any content on the phone you'd like to keep?


Let me know as soon as you can.


Thanks,

Mat


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levjski
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Re: LG G4 Battery Issues

I have tried several factory resets as I have read this fixes the battery issue on some phones.  I'm still having bad battery life even after a reset.

 

I've also had the phone in for repair and had a second battery send in the post.

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Re: LG G4 Battery Issues

Thanks for clarifying that for me levjski Smiley Happy

 

I'm afraid there's not much that I can do on my side regarding this. Your best bet would be to call us on 789 or 0345 6000 789. The team can ensure that all options are explored to resolve this problem.

 

Let me know how it all goes!


Thanks,

 

Mat


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Re: LG G4 Battery Issues

Hi levjski,

 

Did you manage to call our team regarding this just yet?

 

Let me know if you need anything at all from me.


Thanks,

Mat


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levjski
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Re: LG G4 Battery Issues

No, I don't see the point. They'll either just "try" to repair it again or just give me the same crappy phone back.
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Re: LG G4 Battery Issues

Thanks for coming back to me levjski Smiley Happy

 

I'm sorry for any frustration caused on our part. The team on the phone will be best placed to help you with any queries you have regarding the phone. If you have any further questions, please feel free to ask. I'll be more than happy to help.

 

Thanks,
 

Mat

 

 


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