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RoyWhite2000
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LE4 3AY Pitiful mobile signal

Virgin signal has been 5 bars for years. Now dropped to 2 with long periods of zero. Been like that on and off most of this month. I am line of sight to an EE (ex T-Mobile) mast at Birstall Golf Club . Anyone else affected ?

 

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Forum Team (Retired) Mat_H
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Re: LE4 3AY Pitiful mobile signal

Hi RoyWhite2000,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having some problems with the signal in your area. I want to get this all sorted for you. I've run some checks and I can see there's been  a fault on a local mast in the area. Can you let me know what phone you're using so I can provide some tips?

 

Looking forward to hearing from you.

 

Thanks,

Mat
 


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RoyWhite2000
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Re: LE4 3AY Pitiful mobile signal

Signal came back on tues afternoon. I eventually worked out for myself, using the Ofcom and EE service sites that it was the mast on Birstall Golf club. I can see this mast from my front window. It is disguised as a rather dodgy-looking tree for some reason.

It would have been better if the support person I spoke to at least two weeks ago had bothered to look at the same (public) info as I found.

I have spoken to an accounts person and they have agreed to transfer the wasted bundle I paid for to next month. They have put a note on my account and I have to ring again on 1 Dec. More hassle.

 

 

 

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Forum Team (Retired) Mat_H
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Re: LE4 3AY Pitiful mobile signal

Thanks for coming back to me RoyWhite2008 Smiley Happy

 

I'm glad you got to the bottom of the fault. It's great that everything is now back up and running.

 

I know it can be frustrating having to call up regarding repeat issues but I promise we'll make it completely painless Smiley Happy Let me know how it all goes.


Thanks,


Mat
 


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