Virgin signal has been 5 bars for years. Now dropped to 2 with long periods of zero. Been like that on and off most of this month. I am line of sight to an EE (ex T-Mobile) mast at Birstall Golf Club . Anyone else affected ?
I'm really sorry that you're having some problems with the signal in your area. I want to get this all sorted for you. I've run some checks and I can see there's been a fault on a local mast in the area. Can you let me know what phone you're using so I can provide some tips?
Signal came back on tues afternoon. I eventually worked out for myself, using the Ofcom and EE service sites that it was the mast on Birstall Golf club. I can see this mast from my front window. It is disguised as a rather dodgy-looking tree for some reason.
It would have been better if the support person I spoke to at least two weeks ago had bothered to look at the same (public) info as I found.
I have spoken to an accounts person and they have agreed to transfer the wasted bundle I paid for to next month. They have put a note on my account and I have to ring again on 1 Dec. More hassle.