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willow001
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Kazam 348 tornado

On my wife's Kazam mobile phone when you turns it on a picture and contact appear on the screen

Have not asked for this and cannot get rid of it

Can anyone help please

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Re: Kazam 348 tornado

Hi willow001,

Are you able to change the wallpaper settings? Also, please let me know if you can do a factory reset on the handset. If you need further help with this, please see our Help & Support page: Virgin Mobile phone support.

Thanks,

Terri

Virgin Media Forum Team


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Re: Kazam 348 tornado

Hi willow001

Sorry to hear about the issues with your handset.

Could you explain a little more about what's happening?

Perhaps you can include a screenshot to show us what you mean?

(Just ensure it doesn't contain any personal data or anything like that).

Many thanks

Mark Y
Forum Team

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willow001
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Re: Kazam 348 tornado

>phone.jpg

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Re: Kazam 348 tornado

Hi willow001,

Are you able to change the wallpaper settings? Also, please let me know if you can do a factory reset on the handset. If you need further help with this, please see our Help & Support page: Virgin Mobile phone support.

Thanks,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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willow001
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Re: Kazam 348 tornado

thanks for reply wallpaper was no good. Went on to desktop settings and removed said item back to normal now

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