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Just signed up "oops something went wrong"

Hi there,

I just ordered a Pay as you Go sim and got to the initial confirmation page with the order number. Now that I've verified my email address and logged in, I can't access my account. It just says "oops something went wrong, please check back again later."

It's been a few hours and I'm not sure what the issue is.

I literally just ordered my Sim so it hasn't arrived yet but I still think I should be able to access my account....any help/suggestions?

Thanks in advance!


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Re: Just signed up "oops something went wrong"

Hi amyjoie,

Welcome to the Community Forum, I'm sorry that you've had an error message when signing up with us online. Have you received your order yet?

Checking into this, I'm not able to see an order. If you haven't received this and are having problems accessing your account, please get in touch with us on 789 (freephone from a Virgin Mobile) or 0345 6000 789 (from any other phone) or 150 (free from a Virgin Media landline). You can also get in touch with us via WebChat: Contact Us
Many Thanks,

Virgin Media Forum Team


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