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OJS63
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Just got new sim. Old iphone 4s. Works fine with old VOD sim. New sim either says "no service" or "i

Just got new sim. Old iphone 4s. Works fine with old VOD sim. New sim either says "no service" or "invalid sim". Have I just got a rogue card and need a new one or is there something i can do at my end?

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Forum Team (Retired) Mat_H
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Re: Just got new sim. Old iphone 4s. Works fine with old VOD sim. New sim either says "no service...

Hi OJS63,


Welcome to the forums Smiley Happy

 

I'm sorry that the sim is causing you some issues.

 

So we can get this looked into, give us a call on 789 or 0345 6000 789 from any other phone and we can ensure that the sim is activated on our side.

 

Let me know how the call goes.

 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


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Forum Team (Retired) Mat_H
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Re: Just got new sim. Old iphone 4s. Works fine with old VOD sim. New sim either says "no service...

Hi OJS63,

 

How did you get on with this?

 

Please let me know if there's anything I can do for you.


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


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OJS63
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Re: Just got new sim. Old iphone 4s. Works fine with old VOD sim. New sim either says "no service...

Hi,

 

Problem was simple - I had no idea that I had to "unlock" my phone even though it was years out of contract.

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Re: Just got new sim. Old iphone 4s. Works fine with old VOD sim. New sim either says "no service...

Hi OJS63,

 

Thanks for getting back to usSmiley Happy

 

Mat's out of the office for a while but I'm sure he'd be pleased to know you got this resolved.

 

I'm glad to hear it was resolved for you also.

 

Let us know if you need anything else.

 

Many thanks

 

 

Stephen_B
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