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Kirsty262
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Just bought a travel pass, how do I use it?

I have just bought a travel pass as I am going to the EU for a few days, they did not explain to me how to use it.  Can anyone help please.  I have tried looking but can't find clear instructions.  I am going in the morning so any help ASAP would be brilliant.  Thank you 

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Superuser
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Re: Just bought a travel pass, how do I use it?

The Travel Pass is automatic - you can't use mobile data in the EU without one. So you'll be able to use the amount of data you've got the pass for and once it runs out your mobile data connection will stop until you buy another one.

 

See this help article for more information: Using mobile web abroad

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Superuser
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Re: Just bought a travel pass, how do I use it?

The Travel Pass is automatic - you can't use mobile data in the EU without one. So you'll be able to use the amount of data you've got the pass for and once it runs out your mobile data connection will stop until you buy another one.

 

See this help article for more information: Using mobile web abroad

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Kirsty262
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Re: Just bought a travel pass, how do I use it?

Thank you, do I just switch on my mobile data and also my data roaming when I want to use it then?   And when I have used all the pass it will automatically stop and I won't be charged for any more data?  When I ordered the travel pass they didn't explain anything to me.

 

should I have my data roaming turned on before I go?

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Superuser
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Re: Just bought a travel pass, how do I use it?


Kirsty262 wrote:

Thank you, do I just switch on my mobile data and also my data roaming when I want to use it then?


Yes


Kirsty262 wrote:

And when I have used all the pass it will automatically stop and I won't be charged for any more data? 


As long as you are in a country covered by the EU data pass scheme, that's correct.


Kirsty262 wrote:

should I have my data roaming turned on before I go?


You don't need data roaming turned on before you leave, but make sure you have the roaming option switched on within 'Your Account' as your phone won't work at all unless you do.

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Kirsty262
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Re: Just bought a travel pass, how do I use it?

Thank you so much for all your help BenMcr, really appreciated.  I am off to the Netherlands which I believe is covered by the EU data pass scheme 

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Re: Just bought a travel pass, how do I use it?

Hi Kirsty262,

 

Thanks for postingSmiley Happy

 

I can see BenMcr has been helping you out which is great.

 

The Netherlands is covered by the EU data pass.

 

Should you experience any issues which hopefully you wont the number to call our mobile team on is +44345 6000 789.

 

Hope you have a lovely trip.

 

Speak soon

 

 

Stephen_B
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The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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