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Dizziebirdie
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Is this tel number genuine virgin mobile customer accounts or fraudulent request?

Help, I've had a text from Virgin media (many previous texts saying refreshed allowances) and it says I've not made most recent payment to account. It's asked me to "call 08000522136 to make sure I can carry on using virgin mobile services". My account has been paid, so I am confused. Does anyone know if the phone number is legitimately virgin mobile? Thanks.

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Superuser
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Re: Is this tel number genuine virgin mobile customer accounts or fraudulent request?

Hi Dizziebirdie,

 

it is a genuine Virgin number Smiley Happy

See this confirmation post by Virgin Forum Team member, Terri_P: http://community.virginmedia.com/t5/Virgin-Mobile/Scam-number/m-p/3134173#M62934

 

AlexKid :-)

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J0hn
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Re: Is this tel number genuine virgin mobile customer accounts or fraudulent request?

I think it's a sales line, so I'd expect your contract is up soon.

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Forum Team (Retired) BenD_H
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Re: Is this tel number genuine virgin mobile customer accounts or fraudulent request?

Hi Dizziebirdie Smiley Happy

 

Thank you fo your message, I hope you are well Smiley Happy

 

I would like to welcome you into the Community, it's great to see you've already met some of the Forum already, thanks guys Smiley Happy

 

That number is genuine as mentioned already, I was just wondering if we've been back in touch or decided to call us instead? If there's anything I can help you with please let me know.

 

Ben


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