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for mobile service, as Virgin uses the EE network.
Enter your postcode into the EE service checker to see if there are any known problems or faults in your area.
Want to say thank you > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.
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I'm pleased that it was a simple fix for you....
Once you had discovered the fault.... pesky kids
Thanks for keeping us informed.
At the top of the page and on the right click on 'Check service status' https://my.virginmedia.com/faults/service-status