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markdoyle
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Internet use inflated

I can't believe how many MBs I am said to have used on my Virgin mobile simcard. Bill says I have used 75MB in half a dozen logins - for just a few minutes each - to sites like BBC news and LinkedIN. It seems incredible to me - have used up 25% of my monthly usage in two days yet I have done almost nothing on it!

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Forum Team (Retired) Mat_H
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Re: Internet use inflated

Hi MarkDoyle,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having some issues with data. I want to get this sorted for you. Can you let me know what phone you're using so that we can get to the bottom of this?


Looking forward to hearing from you.


Thanks,

Mat


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markdoyle
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Re: Internet use inflated

IPhone 5 s

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Forum Team (Retired) Mat_H
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Re: Internet use inflated

Thanks for coming back to me Mark Smiley Happy

 

Are you able to let me know is Wi-Fi assist is enabled in Mobile Data all the way at the bottom of the page. If so, disable this as this will use Mobile data when wireless signal is weak.

 

Are you also able to disable Background app refresh under settings > General?

 

This will prevent apps from using data in the background of the phone.

 

Let me know how you get on with this. I'm here if you have any further questions.

 

Thanks,
 

Mat


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Re: Internet use inflated

Hey Mark,


How are you getting on with this currently?


Let me know if you need anything at all.


Thanks,

Mat


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