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Internet connection

I cannot get connected to the Internet . I have virgin BB. I've contacted them and done everything they asked no problems detected and now my phone won't connect to Internet. Cannot get any web pages.
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Forum Team
Forum Team
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Re: Internet connection


Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your internet connection on your mobile. Has this been sorted out for you since your post?

If you are still having a problem with this, we will need to take more information from you in order to find out what's causing the problem.

Please let us know the following:

  • Are you able to get any connection via WiFi or mobile data?
  • Have you reset the broadband router?
  • Are other devices able to connect to the internet via WiFi and mobile data?
  • Have you reset your mobile handset?
  • What's the handset make/model and OS?
  • Are you able to try your SIM card in a different device? Does it connect to the internet?

Kind regards,


Virgin Media Forum Team

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