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writer20
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Internet charges

I have a pay as you go mobile and I am being charged for internet that I am not using and have never used since I got the phone. How can I prevent this from happening?

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Superuser
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Re: Internet charges

Hi writer20,

 

if mobile data is turned off on your device but you are still getting charged for it's usage.

You need to call Virgin Mobile customer services on 789 (free) from your mobile so that they can look into your account.

 

AlexKid :-)

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Superuser
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Re: Internet charges

Hi writer20,

you need to disable (turn off) mobile data in the settings on your device.

If you are not sure how to do this, tell us what phone you have and I'm sure someone will answer.

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
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writer20
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Re: Internet charges

Hi,

Thank you for your prompt reply to my message, but I have already turned off the mobile data and I'm still getting charged. I have an LG Joy.

 

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Superuser
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Re: Internet charges

Hi writer20,

 

if mobile data is turned off on your device but you are still getting charged for it's usage.

You need to call Virgin Mobile customer services on 789 (free) from your mobile so that they can look into your account.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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writer20
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Re: Internet charges

Hi,

 

thanks, I'll do that.

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