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josemcl
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International calls

I am in Spain on holiday my mobile is not picking up a local network. How do I get it to do this?
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Superuser
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Re: International calls

Hi josemcl,

 

are you pay as you go or pay monthly?

Did you activate roaming on your account before leaving the UK?

Have you checked that roaming is enabled on your handset and have you tried doing a manual network search?

Here is a help page from Virgin : Taking your mobile abroad

 

AlexKid :-)

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Forum Team
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Re: International calls

Hi josemcl,

Welcome to the Community Forum, I'm sorry that your mobile service isn't working while abroad in Spain. 

Have you been able to check the link that AlexKid recommended? Is this working for you now?

If you're still not able to use your service, please let me know so that I can check this for you. I'll need to take more details from you, so I'll send you a private message. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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