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Registered: ‎30-12-2013
Message 1 of 3 (108 Views)

International call barring

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I am currently in Bulgaria and cannot use my phone to call anyone. I have 300 minutes, but keep getting international calls are barred from this phone, what do I do?
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Tuning in
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Registered: ‎17-06-2017
Message 2 of 3 (187 Views)
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confirmed by junea1
‎17-06-2017 18:51

Re: International call barring

It would seem you sometimes have to ask them to allow you to use your phone outside the UK and then also ask them to allow data usage, not made obvious on their site. If you cant call their customer service dept then you will have to try the online help chat but has shown an all operator busy message since Friday 5pm. Not really the answer to your problem but afraid they are not set up to resolve problems once you have left the UK

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Superuser
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Registered: ‎28-11-2015
Message 3 of 3 (177 Views)
Helpful Answer
confirmed by junea1
‎17-06-2017 18:51

Re: International call barring

Hi junea1,

 

log into your Virgin Mobile account then select the "Plan and device" tab and go to "Manage my services".

"Roaming" needs to be ON and  "International call barring" needs to be set to OFF.

Make the change by moving the "switch" in your account.
(Click the other side of the rectangle box).

 Allow time for your account to update then reboot your phone.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

See where this Helpful Answer was posted


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Tuning in
  • 5
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  • 4
Registered: ‎17-06-2017
Message 2 of 3 (188 Views)
Helpful Answer
confirmed by junea1
‎17-06-2017 18:51

Re: International call barring

It would seem you sometimes have to ask them to allow you to use your phone outside the UK and then also ask them to allow data usage, not made obvious on their site. If you cant call their customer service dept then you will have to try the online help chat but has shown an all operator busy message since Friday 5pm. Not really the answer to your problem but afraid they are not set up to resolve problems once you have left the UK

Reply
0 Kudos
Superuser
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Registered: ‎28-11-2015
Message 3 of 3 (178 Views)
Helpful Answer
confirmed by junea1
‎17-06-2017 18:51

Re: International call barring

Hi junea1,

 

log into your Virgin Mobile account then select the "Plan and device" tab and go to "Manage my services".

"Roaming" needs to be ON and  "International call barring" needs to be set to OFF.

Make the change by moving the "switch" in your account.
(Click the other side of the rectangle box).

 Allow time for your account to update then reboot your phone.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.