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GDD
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International Roaming

My roaming profile is turned in my account but in Spain now and cannot access any local network?? I've even tried manually searching for available networks to connect to but it says my sim card does not allow a connection to this network?? 

This is also my only phone so I cannot ring up to try to sort this out! This is the 3rd consecutive time visiting Spain I have had this problem. 

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enlli
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Message 2 of 5
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Re: International Roaming

Check your account to see if International Call Barring is switched off. It appears that this can be a problem

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Forum Team
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Re: International Roaming

Hi GDD,

 

Welcome to the community and thanks for posting. I'm terribly sorry to hear you're not able to connect to a mobile network in Spain.

 

I appreciate you say this is the third time this has happened. Could you please answer the following questions:-

 

Did you call before hand to see if it was active?

Did you follow enlli's advice?

How are things looking now?

 

Please let know if you need further assistance.

 

Thanks


Rich
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GDD
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Message 4 of 5
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Re: International Roaming

In answer to your questions.

1, yes I called beforehand and checked this online

2, roaming is on, and international call barring is off.

3, it still does not work, even when automatic operator connection is tried, or manual connection. It comes back as no network access.

Frankly given continued problems with this my first job on return to UK is to look elsewhere for my contract. Not one of my friends with other companies has this problem.

 

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Forum Team (Retired) Mat_H
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Message 5 of 5
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Re: International Roaming

We want to get this all sorted for you as soon as possible GDD.

 

So we can do this, I've sent you a PM detailing the next steps. You can view this by clicking on the Purple envelope in the top right.

 

Thanks,

 

Mat


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