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oxygen77
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International Calls Disabled!

Into my 3rd week of a 4 week assignment in Africa and STILL unable to receive/make international calls!

This is causing me huge problems with work as my Office/my colleagues and also my family have been unable to get hold of me.

I have already rang Virgin’s helpline 3 times from a local landline (at great expense!). All 3 people I spoke to apologised and said that everything would be back to normal within 24 hrs but so far: NOTHING!

Hugely disappointed with Virgin!

Anyone out there has any idea how to solve this problem?

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Re: International Calls Disabled!

Hi oxygen77

Sorry to hear about your roaming issues.

It's a few days since you posted, I just wanted to check if you still need some help with this?

Many thanks

Mark Y
Forum Team

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oxygen77
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Re: International Calls Disabled!

Thanks for your message, Mark.

No international incoming/outgoing calls since Jan 15th!!!!

As you can imagine, this is causing me huge problems with work/family/etc...

I'm here for another week...what do I do? Any idea?

 

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Re: International Calls Disabled!

Hi oxygen77

Really sorry to hear you're still having this issue.

I've dropped you a PM with some more information (purple envelope) - please respond to the PM directly and we'll get you some help with this.

Many thanks

Mark Y
Forum Team

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