Texts fail to send and people calling me and getting voicemail despite phone saying full service. Can not call out always. Phoned tech twice. No use. Others in area having same issues. Both virgin phones in same household doing it.
Customer service offering new sim card as solution. Unlikely that whole town has faulty sim cards!
I'm really sorry that you're having issues with signal in your area. I want to look into this for you. Are you able to let me know your full postcode? I will run some checks to see if we can find any issues on our side.
I've run some internal tests on our side and the coverage and the service status of all nearby masts is excellent. Are you still having issues? Can you also let me know if you only get this problem at home?