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andrea4s
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Message 1 of 13
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Intermittent service for last 3 weeks

Texts fail to send and people calling me and getting voicemail despite phone saying full service. Can not call out always. Phoned tech twice. No use. Others in area having same issues. Both virgin phones in same household doing it. 

Customer service offering new sim card as solution. Unlikely that whole town has faulty sim cards! 

Already looking at changing networks now. 

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Superuser
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Message 2 of 13
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Re: Intermittent service for last 3 weeks

Hi andrea4s,

since you mention others in the area.

Have you tried putting your postcode into the EE Status Checker to see if there is an area fault.

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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andrea4s
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Message 3 of 13
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Re: Intermittent service for last 3 weeks

Yes no problem apparently!
My friend has same issue when she visits her mother who lives near me.
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Forum Team (Retired) Mat_H
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Message 4 of 13
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Re: Intermittent service for last 3 weeks

Hi andrea4s,

 

Welcome to the forums Smiley Happy


I'm really sorry that you're having issues with signal in your area. I want to look into this for you. Are you able to let me know your full postcode? I will run some checks to see if we can find any issues on our side. 


Let me know as soon as you can.


Thanks,


Mat


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andrea4s
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Message 5 of 13
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Re: Intermittent service for last 3 weeks

Yes it's TN8 6BH
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Message 6 of 13
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Re: Intermittent service for last 3 weeks

Thanks for sending that over Smiley Happy

 

I'll look into this for you as soon as possible.

 

Thanks,

Mat


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Forum Team (Retired) Mat_H
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Message 7 of 13
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Re: Intermittent service for last 3 weeks

Hi Andrea4s,

 

Thanks for your patience while I looked into this Smiley Happy


I've run some internal tests on our side and the coverage and the service status of all nearby masts is excellent. Are you still having issues? Can you also let me know if you only get this problem at home?


Thanks,

 

Mat


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andrea4s
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Message 8 of 13
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Re: Intermittent service for last 3 weeks

Yes i am still having the same problem. It is only in the local area.
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Forum Team (Retired) Mat_H
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Message 9 of 13
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Re: Intermittent service for last 3 weeks

That's very odd indeed!

 

Do you know of anyone else having similar issues?


Let me know as soon as you can.


Thanks,

Mat


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andrea4s
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Message 10 of 13
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Re: Intermittent service for last 3 weeks

Yes several friends in same town. Also see thread title 'Good signal, says no service several times a day?' in this forum.
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