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bracey
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Intermittent 3G signal issues around Buckden Cambridgeshire

We have 7 mobiles, mostly iPhones, that since at least Saturday have had problems sending and receiving calls and texts.Every few minutes the signal stops, sometimes long enough to see 'No Service' instead of Virgin.

 

I tried the following experiment with a couple of iPhones this evening:

 

  • Turned off mobile data and Wifi on both phones.
  • Attempted several calls and texts between both phones for about 5 minutes.
    Some worked but mostly got 'call failed' / 'message failed'.
  • Switched off 3G on both phones.
    All calls and texts worked without issue.
  • Repeated this process for varying period for about an hour.
    The results are solid. 2G fine, 3G dodgey as hell.

Can anyone help? Is anyone else having 3G issues like this?

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Re: Intermittent 3G signal issues around Buckden Cambridgeshire

Hi bracey,

 

Thanks for coming by and welcome to the forums Smiley Happy

 

I'll be happy to help find out what's what's causing the 3G issues for you.  Can you please send me a private message with your full post code?

 

I'll send you a message to reply to.  (Look out for the envelope icon above)


Tech fan? Have you read our Digital life blog yet? Check it out


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Debs00
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Re: Intermittent 3G signal issues around Buckden Cambridgeshire

Hi bracey... We've been experiencing identical problems for 3-4 weeks (Scotland) VM can't help 😔 keep suggesting stuff that is irrelevant & treat us like imbeciles! Thinking about leaving VM - customer service terrible.
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Re: Intermittent 3G signal issues around Buckden Cambridgeshire

Hi Debs00,

 

Welcome to the communitySmiley Happy

 

Thanks for your post.

 

I have posted a response to your issue here.

 

If you need anything please reply on your post for me.

 

Many thanks.

 

Speak soon

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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bracey
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Re: Intermittent 3G signal issues around Buckden Cambridgeshire

To demonstrate to Virgin Media that there was a problem with the network rather than our phones, we did the following:

  • Switched on 3G on our phones.
  • Made a trip from home to Milton Keynes (about 30 miles away) while my two daughters made phone calls to each other every 15 to 30 minutes at places where I could subsequently look up the postcode (about 25 calls in all).

The results were:

  • At home, all calls and texts failed.
  • All calls made away from home connected successfully.
  • All calls made adjacent to the mobile phone mast and back at home again failed.

I gave this information to Virgin Media and said that I would not be happy if they tried to say it was all down our phones.

 

Today I got this message, "...the latest report from our network partners says that they.. did admit that there had been an issue with 3G and that the problem was fixed yesterday."

 

The burden was very much on me to prove that there was an issue rather than on Virgin Mobile. Not very happy with this level of service.

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