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Ashweta
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Insurance Proof of Usage

My insurance company needs proof of usage (phone imei number) and last date and time i called when i lost my phone and when did i ring virgin to report its lost.

I have been asking virgin this from 22nd November and no information has been given, all the Customer services agents give completely different answers.

Spoken to virgin almost every day since i lost the phone, have been told to send the letter to backoffice if you need all this information.

Sent the letter twice still no reply.

Worst customer services ever.

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Superuser
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Re: Insurance Proof of Usage

From my understanding of the issue, Virgin can only supply the IMEI for a handset that they have supplied.

Your insurance company should know this.

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Ashweta
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Re: Insurance Proof of Usage

All i want this in the letter, it cant be that hard to put that in the letter.

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