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Edinburgh75
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Incorrect text notification

I have recently bought a Sony xperia m4 aqua. I have been abroad for a few days but now back in the UK. When I turned my phone on at the airport today after arriving back in the UK my phone has had 1 new text notification on it but there is no new text. I have deleted all my text messages but it is still showing as one new message. How do I get rid of it? 

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Forum Team (Retired) Mat_H
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Re: Incorrect text notification

Hi Ediburgh75,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having some issues with text notifications. I want to get this all sorted for you. Are you able to turn your phone on and off from airplane mode to see if this works? This should refresh the phones connection to the network. 


Let me know as soon as you can.

Thanks,

Mat


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Edinburgh75
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Re: Incorrect text notification

Hi Mat, 

Thanks for your reply. Tried what you suggested but still showing that I have one new text when I don't. 

I think it may be something to do with an MMS that a friend sent me whilst I was abroad - I couldn't open it but the text had disappeared from my phone before I deleted all my texts. 

Thanks

Edinburgh75

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Forum Team (Retired) Mat_H
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Re: Incorrect text notification

Thanks for your reply Edinburgh75 Smiley Happy

 

We may need to reboot the phone and refresh the settings that way. Are you able to hold the power button down and select the restart option to see if this helps?


Let me know how you get on with this.

Thanks,

Mat


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Edinburgh75
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Re: Incorrect text notification

Thanks Mat. Have already tried this several times but no luck. Just did it again to be sure but not worked. 

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Forum Team (Retired) Mat_H
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Re: Incorrect text notification

Thanks for coming back to me Edingburgh75 Smiley Happy

 

That's very odd indeed! Are you able to pop your sim in another phone to see if this works?


Let me know as soon as you can.

Thanks,

Mat


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Re: Incorrect text notification

How are you getting on with this Edinburgh75?

 

Let me know if you need anything Smiley Happy

 

Thanks,

Mat


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Edinburgh75
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Re: Incorrect text notification

HI Mat, sorry for delayed reply - I have been away for work. Tried what you suggested but still no luck. Even took it to the Virgin store yesterday and it cleared after the guy who works there disabled then enabled my messages, but back as soon as someone sent me a text - it showed up suddenly as two new messages but there was only one, and the one symbol has stayed again. 

Edinburgh75

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Re: Incorrect text notification

This is very odd indeed Edinburgh75!

Were you able to pop your sim in another phone by any chance?

Let me know when you can.
Thanks,
Mat


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Edinburgh75
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Message 10 of 12
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Re: Incorrect text notification

Yes, tried SIM in another phone but didn't help. It's very odd indeed. 

Thanks 

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