After repeated phone calls we still cant get any help. My sons phone a week after arriving became faulty, virgin sent yodel to collect the old one and deliver a replacement. Some time later we discover we are getting billed for two phones, two contracts, and two lots of insurance. Upon phoning virgin, they say they have no record of phone coming back, well thats for virgin to sort with yodel. After six months of paying and repeated calls to viegin, we had no choice but to cancel the direct debits. I have had phones replaced, seen my staff also have phones replaced, they wont give you the new one without having one to take away. I repeatedly asked your staff for an address to send recorded delivery letters to , or an email address to put everything in writing and was told there isnt any. I want my money back for the second contract which you took out without any authority.
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hiya @Deishan welcome to the virginmedia community forum, sadly not much can be done here due to issues of Data Protection, would really need to take it up directly with virgin mobile via 789 (using virgin mobile)
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I'm sorry to hear that you've been experiencing a problem with your mobile bill.
I'd like to look into this for you, but will need to take more information from you first. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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