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Deishan
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Incorrect billing, and contract

After repeated phone calls we still cant get any help.
My sons phone a week after arriving became faulty, virgin sent yodel to collect the old one and deliver a replacement.
Some time later we discover we are getting billed for two phones, two contracts, and two lots of insurance.
Upon phoning virgin, they say they have no record of phone coming back, well thats for virgin to sort with yodel.
After six months of paying and repeated calls to viegin, we had no choice but to cancel the direct debits.
I have had phones replaced, seen my staff also have phones replaced, they wont give you the new one without having one to take away.
I repeatedly asked your staff for an address to send recorded delivery letters to , or an email address to put everything in writing and was told there isnt any.
I want my money back for the second contract which you took out without any authority.

Deishan Luffman.

[MOD EDIT: For your security personal and private information has been removed from this post. Please review the Forum Guidelines]

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Superuser
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Re: Incorrect billing, and contract

hiya @Deishan welcome to the virginmedia community forum, sadly not much can be done here due to issues of Data Protection, would really need to take it up directly with virgin mobile via 789 (using virgin mobile)
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Deishan
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Re: Incorrect billing, and contract

We have done that repeatedly.. and get the same answer, we will investicate and call you back, but they never do.

So end result nobody does a thing.
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Forum Team
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Re: Incorrect billing, and contract

Hi Deishan, 

 

Thanks for your post and welcome to the forums.

 

I'm really sorry to hear you are having an issue with your Virgin Mobile billing. 

 

I've flagged this over to the Moderators to remove what looks like an account number in your post and also to move the thread over to the Mobile section of the Community. 

 

One of our Mobile experts will be with you shortly to help Smiley Happy

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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Forum Team
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Re: Incorrect billing, and contract

Hi Deishan,

I'm sorry to hear that you've been experiencing a problem with your mobile bill.

I'd like to look into this for you, but will need to take more information from you first. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team


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