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CH95
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Incorrect Sim Size

I've received the wrong sim size how can I reorder?

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Superuser
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Message 4 of 8
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Re: Incorrect Sim Size

Hi CH95,

you need to give the Virgin mobile team a call on 789 from a Virgin mobile or 0345 6000 789 from any other phone & request a new SIM of the correct size.

Unless sending you the wrong size SIM was Virgin's error, you may have to pay for postage: 99p standard or £2.99 for next day.

AlexKid :-)

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Superuser
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Message 2 of 8
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Re: Incorrect Sim Size

Hi CH95,

are you sure that the SIM you have received isn't one of the 3 in 1 "push out to size" type?

it's a standard size SIM but if you look you should be able to push out the Micro or Nano size.

AlexKid :-)

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CH95
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Message 3 of 8
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Re: Incorrect Sim Size

Thank you so much for your quick response, unfortunately it is not a 3 in 1.  Can you please advise how I can request a replacement?  Many thanks in advance.

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Superuser
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Message 4 of 8
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Re: Incorrect Sim Size

Hi CH95,

you need to give the Virgin mobile team a call on 789 from a Virgin mobile or 0345 6000 789 from any other phone & request a new SIM of the correct size.

Unless sending you the wrong size SIM was Virgin's error, you may have to pay for postage: 99p standard or £2.99 for next day.

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Superuser
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Message 5 of 8
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Re: Incorrect Sim Size

...or if you've received a smaller SIM than the one you need, you can just get an adapter from Tesco. It's a fiver, so not as cheap as getting a replacement, but it is less prone to administrrative errors which might plague your new order.

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CH95
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Message 6 of 8
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Re: Incorrect Sim Size

The sim is actually too big but thank you for your advice.
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Forum Team (Retired) Mat_H
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Message 7 of 8
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Re: Incorrect Sim Size

Hi Ch95,


Did you manage to give us a call to request a replacement?

Let me know if you need anything at all Smiley Happy

 

Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: Incorrect Sim Size

How are you getting on with this Ch95?


Let me know if you need anything at all.


Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


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