My wife spent ages on the phone yesterday. We were both promised a deal with our mobiles and left our conversations with the operators totally satisfied and assured that they had written down the deals on our records and we needed to ring again in a day or two to confirm. She rang and after explaining what had happened discovered the deal had disappeared and started to offer her other deals. Her Saturday was ruined and the new operator would not budge unlike previously when it was short and flexible and we were both happy. The unhappy conversations are often with American or foreign voices who are not understanding of time we're waisting or how important customer satisfaction is. Virgin have been amazing in the past but are now winding me up so much, goodbye is close.