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Freedomtravel
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In the USA

Hi

can anyone help? I am in the Uk and have a Samsung S5 Neo and I cannot send and receive text messages. I looked at my settings but not sure what to do. Can anyone help??? 

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Forum Team (Retired) Mat_H
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Re: In the USA

Hi Freedomtravel,

 

Welcome to the forums Smiley Happy

 

I'm sorry that you're having trouble with texting. Your post title says USA, but you mentioned you're in the UK currently. Can you clarify this for me?

 

If you're abroad, you should check your roaming settings in your online account here in the Plan and Devices setting. If this is off, you will need to enable this but there is no guarantee that this will work now you're abroad.

 

If you're in the UK, I would advise giving us a call on 789 or 0345 6000 789 and we'll look into everything.


Thanks,

Mat
 


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Forum Team (Retired) Mat_H
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Re: In the USA

How are you getting on with this freedomtravel?


Let me know if you need anything at all.

Thanks,

Mat


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Freedomtravel
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Re: In the USA

Hi Mat, I keep logging into my account and everything i put my phone onto roaming, it updates, but when i go back in to check, it has turned off again. Can you please help????
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Forum Team (Retired) Mat_H
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Re: In the USA

Thanks for your reply FreedomTravel Smiley Happy


I'll be happy to look into this for you. I've sent you a PM detailing the next steps. You can view this by clicking the purple envelope in the top right.

 

Thanks,

Mat


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