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Jcgtc
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In Spain I had to manual connect to network whereas normally it auto connects,

I'm in Spain & had to manual connect to network instead of auto as usual but my husband phone also Virgin will not connect whatever we do! Tried calling Virgin but option for technical help says number not been recognised despite only pushing the keys asked to! Very frustrating they better not try to charge me for those calls. Any idea how to sort network problem?

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Forum Team (Retired) Mat_H
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Re: In Spain I had to manual connect to network whereas normally it auto connects,

Hi Jcgtc,

 

Welcome to the forums Smiley Happy

 

I'm sorry that you've had some issues with roaming while you're abroad. We can look into this for you.

 

So we can do this, give us a call on +447953967967 from any phone and our team can make sure that this is sorted as soon as possible.


Let me know how this goes for you. I'm here if you have any further queries.

 

Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: In Spain I had to manual connect to network whereas normally it auto connects,

Hi Jcgtc,

 

Did you manage to give us a call regarding your roaming issues?

 

Please let me know if you have any other queries.


Thanks,

Mat


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