I have a new Samsung phone from Virgin Mobile. I was assured it would work for phone calls in Japan with the plan I have. The calls will cost extra above the plan - I know this. It is working fine in the UK but now I am in Japan its says "Emergency calls only". What do I have to do to get it to work here ? Thanks
International calls weren't barred but Roaming was "Off". I turned it on 3 hours ago but no luck yet - I will be patient.
I have checked my Plan and it shows Japan as one of the countries in which I should be able to use the phone - I am not keen to call the UK to sort this out as calls cost £2 per minute ! I will try and use the on-line chat service although that was unavailable all through yesterday, UK working time :-(
In passing, the only means I have (at the moment) of contacting Virgin Mobile is by the Chat service. But from 8am precisely, when it opens, it says "All of our agents are currently busy. Please try again later." and seems to stay like that.