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Bowlingrick
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In France but calls barred and messages won't send

Hi. I have roaming turned on and international call barring turned off but my phone won't make calls or send texts.

It links to the French networks but just won't work. Any ideas?

Thanks.

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Superuser
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Re: In France but calls barred and messages won't send

Hi Bowlingrick,

 

so you are connected to one of Virgins partner networks? I.E. SFR, Orange France, Bouygues Telecom.

If so but you are unable to call / text, then it suggests that your International call baring  may still be active on your account.

 

Log into your Virgin Mobile account then click on  the "Plan and device" tab.

Go to "Manage my services" check that "International call barring" is set to OFF.

(Perhaps try changing the setting then back again to off).

Allow time for your account to update then reboot your phone.

 

If this doesn't work and you are able to borrow another phone to call Virgin Mobile. Their UK support line number is: +447953 967 967.

 

AlexKid :-)

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Superuser
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Re: In France but calls barred and messages won't send

Hi Bowlingrick,

 

so you are connected to one of Virgins partner networks? I.E. SFR, Orange France, Bouygues Telecom.

If so but you are unable to call / text, then it suggests that your International call baring  may still be active on your account.

 

Log into your Virgin Mobile account then click on  the "Plan and device" tab.

Go to "Manage my services" check that "International call barring" is set to OFF.

(Perhaps try changing the setting then back again to off).

Allow time for your account to update then reboot your phone.

 

If this doesn't work and you are able to borrow another phone to call Virgin Mobile. Their UK support line number is: +447953 967 967.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Forum Team
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Re: In France but calls barred and messages won't send

Hi Bowlingrick,

Thanks for your post and welcome to the Community. I'm sorry that your roaming service isn't working for you in France. Have you been able to activate roaming on your account as AlexKid advised?

If you are still having a problem with this, please let me know so that I can check this for you. I'll need to verify further details with you, so I'll send you a private message. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team 


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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Bowlingrick
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Re: In France but calls barred and messages won't send

Hi quick update.

The changing of the settings back and forth and then a reboot worked perfectly.

All working now for calls and texts.

Thanks.

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Superuser
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Re: In France but calls barred and messages won't send

Hi Bowlingrick,

 

I'm pleased that you were able to alter the settings and that worked for you.

Thanks for reporting back Smiley Happy

 

AlexKid :-)

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