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dh2119
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I want to turn off parental control on my mobile, but the website button to do this doesn't work

I have logged in to my account and navigated to Parental Control.
Clicking the REGISTER button just whirs for a bit then gives a blank screen.
Parental control is still on.
I have tried this on Chrome and Internet Explorer

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conradbraam
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Re: I want to turn off parental control on my mobile, but the website button to do this doesn't work

Just dial 789 - you will need to know the password for your account (the one you give for chatting to a rep). I did it ages ago - why muck with webpages when you can get a real human.


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conradbraam
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Message 2 of 7
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Re: I want to turn off parental control on my mobile, but the website button to do this doesn't work

Just dial 789 - you will need to know the password for your account (the one you give for chatting to a rep). I did it ages ago - why muck with webpages when you can get a real human.

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Forum Team
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Message 3 of 7
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Re: I want to turn off parental control on my mobile, but the website button to do this doesn't work

Hi dh2119

 

Welcome to the community Smiley Happy

 

Sorry to hear you've had a bit of trouble disabling the Adult bar on your account.

 

Thanks conradbraam for some great advice to give our team a call, so we can take a look into this - have you been able to get some help with this now?

 

Keep us posted on it.

 

Many thanks

Mark Y
Forum Team

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Cheggs69
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Message 4 of 7
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Re: I want to turn off parental control on my mobile, but the website button to do this doesn't work

Can I do this from my phone ?
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Forum Team
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Message 5 of 7
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Re: I want to turn off parental control on my mobile, but the website button to do this doesn't work

Hi Cheggs69,

 

Welcome to the community and thanks for posting. I'm sorry to hear your parental controls settings are still on.

 

I've replied to your post here.

 

To avoid confusion please reply to that one.

 

Thanks


Rich
Forum Team
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Dandandan7
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Message 6 of 7
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Re: I want to turn off parental control on my mobile, but the website button to do this doesn't work

I have the same problem, called 789 and is a waste of time they say it will be solved on the less than 24 hours but it never happens so you call again and they tell you it will be solved on less than 24hours and so on going on circles.
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Forum Team (Retired) Mat_H
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Message 7 of 7
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Re: I want to turn off parental control on my mobile, but the website button to do this doesn't work

Hi Dandandan7,

 

Thanks for your post Smiley Happy

 

I've responded to your thread regarding this. Let me know if you have any other queries.


Thanks,

Mat
 


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