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amcollins
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I've had no service on my mobile since yesterday afternoon. Any advice?

My mobile is the only phone I've got so I can't ring customer service and I can't see that they have an online chat line.

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dazm33
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Re: I've had no service on my mobile since yesterday afternoon. Any advice?

Virgin has an online chat service 

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Moderator
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Re: I've had no service on my mobile since yesterday afternoon. Any advice?

Hi amcollins,

 

Welcome to the forum and thanks for posting.

 

Sorry to hear you have no service on your mobile.

 

Your problem could be coverage related or down to the handset or SIM. I've managed to locate your details and check your area for you. Coverage locally is very healthy with no faults listed currently.

 

If you can try your SIM in another handset and it works its your handset that's faulty if it doesn't work the SIM may be at fault.

 

Our mobile team can replace the SIM for you just give us a call on 789 or alternatively on 0345 6000 789.

 

Speak soon

 

 

 

 

 

 

 

 

Stephen_B
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