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Jerseygirl
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I've had my phone less than 1 month and it won't turn on after charging 2 hrs. What can I do?

Not sure what to do.

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Forum Team
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Re: I've had my phone less than 1 month and it won't turn on after charging 2 hrs. What can I d

Hi Jerseygirl

 

Welcome to the community Smiley Happy

 

Sorry to hear your handset isn't working correctly at the moment.

 

The great news is our fantastic 'Phone Fix' tool will take you through the diagnostic process and help your get the phone booked in for a repair free of charge if it's required.

 

Alternatively, give the team a call on 789 / 0345 600 0789 and we'll be happy to get you some help with this.

 

Let us know how it goes.

 

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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Jerseygirl
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Re: I've had my phone less than 1 month and it won't turn on after charging 2 hrs. What can I do?

I took the battery out and put it back in.  Seems to work OK for now.

 

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Forum Team (Retired) Mat_H
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Re: I've had my phone less than 1 month and it won't turn on after charging 2 hrs. What can I do?

Hi Jerseygirl,

 

Glad to hear you've got this all sorted

 

Let me know if you need anything at all.


Thanks,

Mat


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