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wyldcard99
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I've got Virgin Media Protect but Phone hasn't been repaired

 Hi,

I've got a Nokia Lumia 735 on contract with you guys, I pay £4 a month for Virgin Media Protect + my tarrif. Recently I dropped my phone and the screen shattered, went through your procedure for having it repaired and everything seemed fine.

8 days after posting it (Royal Mail had no record of it arriving at you guys, they were ready to consider the item lost), I got my phone back. Still broken with a letter saying I never responded to you. Well, you didn't email me on my virgin mobile email adress thats for certain and I'm pretty sure I couldn't answer my phone for obvious reasons.

So, you didn't contact me at all and now I still have a broken phone. What is the virgin media protect insurance for, if not for accidents like this?

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Forum Team (Retired) Mat_H
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Message 2 of 7
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Re: Phone repair

Hi Wyldcard99,

 

Thanks for posting Smiley Happy

 

Sorry to hear about the broken phone! I can assure you that VM Protect is here for these instances. So we can look into this for you, please give our insurance team a call on 0345 030 3291 from your phone and we'll get on the case for you.

 

Let me know how you get on.


Thanks,

Mat


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Forum Team (Retired) Mat_H
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Message 3 of 7
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Re: Phone repair

How are you getting on with this Wyldcard99?


Please let me know if you need anything at all.


Thanks,

Mat


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wyldcard99
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Message 4 of 7
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Re: Phone repair

My phone is still busted, I've been insanely busy.
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Forum Team (Retired) Mat_H
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Message 5 of 7
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Re: Phone repair

Have you managed to contact us regarding this since I last posted? Smiley Happy

 

Let me know if you need anything at all.


Thanks,

Mat


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wyldcard99
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Message 6 of 7
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Re: Phone repair

Managed to contact them, new phone arrives today. Thanks Smiley Happy

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Forum Team (Retired) Mat_H
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Message 7 of 7
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Re: Phone repair

Glad to hear a new phone is on the way Smiley Happy

 

Please let me know if you need anything at all.

 

Thanks,


Mat


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