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Cazzle18
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I thought snapchat was free

My daughter is constantly running up big bills on her mobile phone (she has aspergers and doesn't understand what is free and what isn't free as it's so confusing. She's constantly going over her limit and I thought virgin would put a block on her phone once she reached the monthly limit ! 

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Superuser
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Re: I thought snapchat was free

Hi Cazzle18,

 

I'm assuming that your daughter is on a pay monthly plan.

Click here: http://store.virginmedia.com/virgin-media-mobile/sim-only/pay-monthly-sim.html

Then scroll down the page and click on:

Can I cap my contract? and What if I go over my data allowance?

For an explanation and understanding of how the tariff works.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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teabag
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Re: I thought snapchat was free

Is that a £12 SIM only without any phone in the price?


If so she should get 6gig with the triple data promotion which is on at the moment :-)
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Superuser
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Message 2 of 9
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Re: I thought snapchat was free

Hi Cazzle18,

 

I'm assuming that your daughter is on a pay monthly plan.

Click here: http://store.virginmedia.com/virgin-media-mobile/sim-only/pay-monthly-sim.html

Then scroll down the page and click on:

Can I cap my contract? and What if I go over my data allowance?

For an explanation and understanding of how the tariff works.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Cazzle18
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Message 3 of 9
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Re: I thought snapchat was free

Thankyou so much. I've increased her plan up a couple of notches so I don't get any more nasty bills - I'm hoping the 2GB data allowance per month is more adequate (and £12 per month is better than a £60 unexpected bill!) x

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teabag
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Message 4 of 9
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Re: I thought snapchat was free

Is that a £12 SIM only without any phone in the price?


If so she should get 6gig with the triple data promotion which is on at the moment :-)
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Cazzle18
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Re: I thought snapchat was free

It's a samsung s6 on contract with virgin. We initially got the phone with the 350mb of data - I did warn my husband that it wouldn't be adequate as the phone needs surgically removing from our daughter's hands...... lol ! I wonder how today's kids would have survived in the 70's and 80's !!???

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Cazzle18
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Re: I thought snapchat was free

Virgin have not changed the tariff !!! Now stuck with another £100 bill I can't afford !

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Cazzle18
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Re: I thought snapchat was free

No, it's the samsung S6 on contract

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Chireg69
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Re: I thought snapchat was free

Doesn't the new tariff come into play after 30 days?
It seems like she's maybe watching videos which take a lot of data. Have you checked that when she's at home she's connecting to WiFi and not uding her own data?
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Cazzle18
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Re: I thought snapchat was free

She's using wifi in the house but, is quickly using up her 300mb of data outside the house. I asked to change tariff through logging into her virgin account and there was an option to switch tariff - so i chose the 2gb package. That was on 3rd March and she's still on the 300mb package !

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