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JillK
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I phone 5 frozen

Hi

 

My Iphone is frozen just showing the apple anyone had this before

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Forum Team (Retired) Mat_H
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Re: I phone 5 frozen

Hi Jillk,


Welcome to the forums Smiley Happy

 

Sorry to hear your iPhone can't past the launch screen. This may need to come in for repair for us to get this fixed.

 

Give us a call on 789 or 0345 6000 789 and we'll get this looked into as soon as possible.

 

Let me know how you get on.

 

Thanks,

 

Mat


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geordiechris
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Re: I phone 5 frozen

Have you tried a hard reset?

 

If you haven't and don't know how to do it, then do the following - all you do is hold down the home button and power button together for about 10 seconds. The screen should go blank followed by the Apple logo, release both the home button and power button once the Apple logo appears. The phone should then reboot as normal, hopefully.

 

Hopefully this will help.