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moonbeam25
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I paid £20 for data roaming for phone in France but cannot access so how do I get refund?

I cannot access data roaming on my phone in France and paid £20 for bundle so how do I get an immediate refund? I am not prepared to pay expensive phone charges to maybe get no help and further reduce my balance.   I really want to email to Virgin but this facility does not appear to be available.  Web site not really very helpful! Is there an email contact? 

 

 

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Forum Team
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Re: I paid £20 for data roaming for phone in France but cannot access so how do I get refund?

Hi moonbeam25

 

Welcome to the community Smiley Happy

I'm sorry to hear you're having issues using the data roaming pass on your handset that your purchased from us recently.

 

I've sent you a PM so we can take a closer look into this for you - just reply to the PM if you have any questions Smiley Happy
 
Many thanks

Mark Y
Forum Team

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