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Lucyloops
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I ordered a phone how do I know if it has been processed

I ordered a phone on Sunday and received an email saying there had been a glitch. How will I know if I have been accepted?

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Superuser
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Re: I ordered a phone how do I know if it has been processed

Hi Lucyloops,

this "glitch" has been going on four months now.

I'm afraid that the only way is to either try calling customer services on 789 from a Virgin mobile if you have one.

Or 0345 6000 789 from any other phone.

Alternatively this post should eventually get picked up by one of the Virgin Mobile team who may respond to you.

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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Forum Team (Retired) Mat_H
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Re: I ordered a phone how do I know if it has been processed

Hi lucyloops,

Welcome to the forums Smiley Happy

Really sorry to hear that you're having issues with your order. I want to get this all sorted for you.

I've sent you a PM detailing the next steps. You can view this by clicking the purple envelope in the top right.

Thanks,
Mat


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