having read many posts from people who are kept waiting for a confirmation email from Virgin.
I'd say, if you get one within 24 hours you've done well.
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.
Welcome to the community and thanks for posting. I'm really sorry to hear you haven't received a confirmation email from your Pay Monthly order.
As AlexKid said, it can sometimes take up to 24 hours for it to be received. I see this post is from Wednesday. Have you received the email yet?
I'll also send you a private message for further information in case it needs chasing. To view this click on the purple envelope on the top right.
Hope to hear from you soon.