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Registered: ‎13-03-2011
Message 1 of 5 (122 Views)

I'm on Big Data and Texts but have been charged for all my texts - why?

I've been on "big data and texts" for a long time. I topped up £15 in June and in July I was charged for all my texts, but not charged for my data - any reason why? When I called 789 it said I had loads of free texts left.

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Registered: ‎28-11-2015
Message 2 of 5 (105 Views)

Re: I'm on Big Data and Texts but have been charged for all my texts - why?

Hi DrSpin,

 

I have no idea why this might have occurred. If you log into your Virgin Mobile account and check the charges.

Confirm that they are for text message charges to a UK mobile (not MMS picture messages or other).

If you then contact customer services (free call 789) I am sure that they will reimburse you and hopefully offer an explanation.

Let us know.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Registered: ‎13-03-2011
Message 3 of 5 (77 Views)

Re: I'm on Big Data and Texts but have been charged for all my texts - why?

Helpdesk had no idea why it happened either - they credited the texts to my account and said they would refund the money, however I am still waiting.........

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Registered: ‎13-03-2011
Message 4 of 5 (47 Views)

Re: I'm on Big Data and Texts but have been charged for all my texts - why?

Any idea how long I should wait for my refund - it's nearly 3 weeks now..............?

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Registered: ‎13-03-2011
Message 5 of 5 (10 Views)

Re: I'm on Big Data and Texts but have been charged for all my texts - why?

Four weeks and counting, still no refund........

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