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DrSpin
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I'm on Big Data and Texts but have been charged for all my texts - why?

I've been on "big data and texts" for a long time. I topped up £15 in June and in July I was charged for all my texts, but not charged for my data - any reason why? When I called 789 it said I had loads of free texts left.

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Superuser
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Message 2 of 6
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Re: I'm on Big Data and Texts but have been charged for all my texts - why?

Hi DrSpin,

 

I have no idea why this might have occurred. If you log into your Virgin Mobile account and check the charges.

Confirm that they are for text message charges to a UK mobile (not MMS picture messages or other).

If you then contact customer services (free call 789) I am sure that they will reimburse you and hopefully offer an explanation.

Let us know.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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DrSpin
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Message 3 of 6
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Re: I'm on Big Data and Texts but have been charged for all my texts - why?

Helpdesk had no idea why it happened either - they credited the texts to my account and said they would refund the money, however I am still waiting.........

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DrSpin
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Re: I'm on Big Data and Texts but have been charged for all my texts - why?

Any idea how long I should wait for my refund - it's nearly 3 weeks now..............?

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DrSpin
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Re: I'm on Big Data and Texts but have been charged for all my texts - why?

Four weeks and counting, still no refund........

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Forum Team
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Re: I'm on Big Data and Texts but have been charged for all my texts - why?

Hi DrSpin,

I'm sorry to hear that you still haven't received the credit that was promised for your text charges. Has this been sorted out for you since your post?

If you are still having an issue with this, please send me a private message by clicking this link: PM me here and send the following details:

 

  • Full name on the account
  • Mobile number

                                             

Kind Regards,

Terri

Virgin Media Forum Team


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